To streamline dashboard access requests, the Raptive account holder should contact us directly from their dashboard. We're ready to assist with adding team members and offer the following access levels:
- Business Partner: This user will have full access to the dashboard, including the ability to view and edit account and payment information.
- Limited Partner: This user will be able to access everything in the dashboard except payment and tax information.
- Video Assistant: This user will only have access to the Video page and can upload and manage videos.
- SEO Assistant: This user will only have access to the Content Optimization page and can create and edit content briefs.
- Video/SEO Assistant: This user will have access to only the Video and Content Optimization pages. They will be able to upload and manage videos and create and edit content briefs.
To add a new team member:
Submit a support request directly from your Raptive dashboard and include the following information:
- The new team member’s full name
- Role in your business
- Their Google-affiliated email address
- Dashboard Access Level
- Site Names to give access to (for accounts with more than one site)
Some important things to know:
- Please let us know if you want to transition your Raptive account to another person or company. We have a process for transferring your Raptive account outlined here.
- Our dashboard requires a Gmail or Google-affiliated email address to log in. You can set up any email address with a Gmail account. Here's how.
- If you'd like to revoke login access in the future, please let us know.
- If the person you're adding is linked to another Raptive account and requires a different access level, we'll need a different email address to set it up.