Raptive manages the platform and supports your Community so you can focus on creating content and connecting with your audience. We provide:
- Platform management, hosting, and ongoing feature development.
- Moderation.
- Customer support.
- Monetization.
- Ongoing resources and advice to help you grow your Community.
How to contact Community Support
Email communitysupport@raptive.com with your question and a link to your Community.
If you’re reporting a technical issue, include:
- What you were trying to do and what happened.
- A link to the affected Community, post, or page.
- The exact error message, if one appeared.
- Whether you were using the website or app, along with your device and browser or app version, if known.
- Approximately when the issue happened.
- A screenshot or screen recording, if you have one.
These details help us understand the issue and investigate. If your question concerns your account, share the email address you registered with privately in your support email.
For an inappropriate ad, follow How ads work in Raptive Community, which explains what to include in your report.
Help for your members
Share these guides when a member needs help:
- Report a post, comment, or direct message.
- Block someone.
- Control notification preferences.
- Troubleshoot posting, commenting, or uploading.
- Request account deactivation or deletion.
If a member can’t use the reporting controls or needs technical help, they can email Community Support directly. For legal, privacy, and copyright questions, use the specialized addresses in member support.