If you’re having trouble joining a creator’s Community or signing in, start by checking whether you already have a Raptive Community account and which email address you used to register.

If you already have a Community account

Sign in to your existing Raptive Community account. Use the account you previously registered when following a Community invitation.

If you’re waiting for an activation email

Check the inbox for the email address you used to register. The activation message may include the name of the Community you’re joining, along with Raptive.

Follow the activation instructions in that message. If it doesn’t arrive, or the activation code or link doesn’t work, contact Community Support.

If you still can’t join or sign in

Email communitysupport@raptive.com. Include:

• A link to the Community you’re trying to join or access.
• The email address you used to register.
• What happened when you tried to join, activate your account, or sign in.
• The exact error message, if one appeared.
• Whether you’re using the website or app, along with your device and browser or app version, if known.

Share your registered email address privately in the support email rather than in a public Community post.

For privacy questions, deactivation, or account deletion, use the specialized contact details in member support.

Once you’re able to join, this article explains how to start a conversation. For other questions, see Community support.