If you're having trouble setting up Facebook authentication or if it stopped working after a few months, follow these steps to troubleshoot and reconnect.
Double-Check a few things first:
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Verify the Facebook URL: Make sure you're authenticating the correct Facebook accounts:
- See link provided in original email - this is what is currently mapped in Comscore. If it’s incorrect, please let us know.
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Check your account settings
- Business account: Your Meta account must be set to a business account.
- Admin access: You must be the admin owner of the Facebook account.
If all of the above looks good, let’s check the Meta Dashboard Integration:
- Go to Meta Business Integrations (Settings > Business Integrations): https://www.facebook.com/settings/?tab=business_tools
- If you've authenticated both Facebook and Instagram, you should see two connections:
- Facebook > Shareablee
- Instagram > Shareablee Insights
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If the Shareablee connection is missing: Try the Facebook integration steps again.
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If the connection is present but not working
- Remove only the Facebook connection (do not remove "Shareablee Insights" for Instagram).
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- Click Remove next to Shareablee under the Facebook connection.
- Walk through the Facebook integration steps again.