Not sure which Google account you used to connect your site to Raptive for ad monetization? This article will help you find the account connected through Google’s Multiple Customer Management program, also called MCM.
Your connected Google Ad Manager or AdSense account is part of the setup Raptive uses to monetize your site. If that account is closed, disabled, disconnected, declined, replaced, or changed, your site’s monetization may be interrupted.
Why this matters
Your Google account connection helps keep ads serving and earnings reporting as expected.
If the connection is interrupted, you may see:
- A sudden drop or pause in earnings
- Earnings showing as $0 in your dashboard
- Ads not serving normally
- Google identity or address verification prompts
- Google domain review or reapproval prompts
- Messages in Google Ad Manager about account approval, reactivation, policy review, or MCM
To help prevent unexpected ad serving or earnings interruptions, keep this Google account active, accessible, and correctly connected.
How to find the Google account connected to Raptive
- Go to Google Ad Manager:
https://admanager.google.com/ - Log in with the Google account you think may be connected to Raptive.
If you have more than one Google account, you may need to try each one. This could include accounts used for AdSense, Google Ad Manager, AdMob, YouTube, or your website business. - In Google Ad Manager, go to: Admin → Multiple Customer Management
- Look for Raptive as your MCM partner.
If you see Raptive listed, you’ve found the Google account connected to Raptive for ad monetization.
If you don’t see Raptive listed, try another Google account or contact Raptive Support for help.
Before you make changes to your Google account
Contact support before making major changes to the Google account connected to your Raptive monetization setup.
This is especially important if you’re:
- Changing your AdSense, YouTube, or Google Ad Manager account type
- Creating a new AdSense account for YouTube or another Google product
- Creating a new Google Ad Manager account
- Closing, deactivating, replacing, or reopening an AdSense or Google Ad Manager account
- Moving countries or changing your payment country
- Updating tax, payment, or business entity details
- Buying, selling, or transferring a site connected to Google monetization
- Changing ownership or access for the Google account connected to Raptive
- Recovering a disabled, compromised, or inaccessible Google account
Please don’t decline, end, deactivate, close, replace, or create a new Google Ad Manager or AdSense account unless Raptive or Google specifically asks you to do so.
Creating a new Google account usually won’t automatically reconnect your site to Raptive. It may require a new MCM invitation, additional Google review, domain reapproval, and setup steps with Raptive.
Google controls account approval, verification, and review timelines. Raptive can help guide the process, but we can’t override Google’s account eligibility, approval, or review decisions.
If Google tells you to create or use a different account
Google may require you to create or use a different Google Ad Manager account after certain account changes.
This may happen if you:
- Move to a new country
- Change your payment country
- Change your AdSense account type
- Update business, tax, or payment info
- Close or reopen a Google account
- Receive instructions from Google Support to create a new account
If Google requires a new account, your site may temporarily disconnect from Raptive’s monetization setup. Contact Raptive before disconnecting so we can monitor the change and help reconnect your account as quickly as possible.
If your Google account is disabled, compromised, or inaccessible
If you lose access to the Google account connected to Raptive, start with Google’s account recovery process.
Don’t create a new Google Ad Manager or AdSense account as a workaround unless Google specifically asks you to do so.
If Google asks you to create or use a new account, contact Raptive Support and include:
- Which Google account is affected
- Whether Google, YouTube, AdSense, or Google Ad Manager provided a case number
- Whether you see any recovery, verification, policy, approval, or MCM prompts
- Whether your earnings or ad serving have changed
- Screenshots of any messages you see in Google Ad Manager or AdSense
You can redact sensitive info before sending screenshots.
If your MCM connection is interrupted
Your site may stop monetizing through Raptive until the connection is restored if the Google account connected to Raptive is disconnected, declined, deactivated, or not approved.
Depending on the situation, Raptive may need to:
- Confirm which Google account is connected
- Send a new MCM invitation
- Wait for you to accept the invitation
- Wait for Google identity or address verification
- Resubmit your domain for Google review
- Ask Google Support to review the account connection
While the MCM connection is inactive or interrupted, affected days may have little to no recoverable revenue through Raptive’s standard ad setup.
How long reconnection takes
Google controls the timeline, so timing can vary.
Depending on the situation, you may need to wait for:
- Google account reactivation
- Identity verification
- Address verification or PIN postcard delivery
- Domain review or reapproval
- Google Support review
Some steps may take a few days. Others may take longer, especially if Google needs to manually review the account.
Getting help from Google
If you see a Contact us option inside Google Ad Manager, you can submit a support request directly to Google.
To look for this option:
- Log in to Google Ad Manager.
- Click the Help icon in the top-right corner.
- Look for Contact us at the bottom of the Help panel.
Not every publisher will see direct Google Support options. If you don’t see a contact option, send Raptive screenshots of what you’re seeing. We’ll review what we can from our side and let you know the next best step.
Still need help?
If you’ve tried the steps above and still aren’t sure which Google account is connected, submit a support ticket through your Raptive dashboard.
Please include:
- The Google email address you believe is connected
- Any other Google emails you may have used for AdSense, Google Ad Manager, AdMob, or YouTube
- Screenshots of what you see in Google Ad Manager
- Any recent Google account, payment, tax, ownership, or business changes
- Any Google case numbers or messages you’ve received
We’ll help you confirm the connected account and guide you through the safest next step.