If you're having trouble setting up TikTok authentication or if it stopped working after a few months, follow these steps to troubleshoot and reconnect.
Double-Check a few things first:
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Verify the TikTok URL: Make sure you're authenticating the correct TikTok accounts:
- See link provided in original email - this is what is currently mapped in Comscore. If it’s incorrect, please let us know.
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Check your account settings
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Business account: Your TikTok account must be set to a business account.
- Learn more here: https://getstarted.tiktok.com/Business-accounts
- Admin access: You must be the admin owner of the TikTok account.
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Business account: Your TikTok account must be set to a business account.
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Recent Activity Requirement: Comscore's data connection requires at least one post within the past 30 days to function properly. If your account has been inactive for more than 30 days or you do not plan to post content, this authentication step is not necessary and can be skipped.
- Note: If your account does not meet this requirement, please let us know so we can update our records and avoid sending unnecessary authentication reminders.
If all of the above looks good, let’s check the TikTok Dashboard Integration:
Important: You must complete these steps in the TikTok mobile app. The required settings are not available in a desktop browser.
- Go to "Settings and Privacy"
- Click on "Security and Permissions"
- Click on "App and Service Permissions"
- If the Comscore TikTok Insights connection is missing: Try the TikTok integration steps again
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If the connection is present but not working
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Remove only the TikTok connection
- Click on "Comscore TikTok Insights"
- Click on "Remove all access"
- Walk through the TikTok integration steps again.
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Remove only the TikTok connection