The Community Management view in your Raptive Community is where you’ll find the tools you need to manage, customize, and grow your community.
On the web, you can access Community Management from the left navigation bar. In the mobile app, open the three-line menu to find it.
From this view, you can welcome new members, manage scheduled posts, customize your community, manage Community Answers, and export opted-in member emails.
Member First Content
The Member First Content tab aggregates all first-time comments and posts from new members into one dedicated feed. It’s perfect for maintaining high engagement during launches, promotions, or traffic spikes without having to hunt through various threads.
How to use it
- Bulk Reactions: Select multiple comments using the checkboxes and apply a reaction from the top menu to greet a group simultaneously. (Note: The page displays 10 items at a time; refresh to load the next batch).
- Add in a Personal Touch: Click the Reply arrow to leave a quick note. Once you reply, that comment automatically clears from the list to keep you organized.
- Use the reaction icons on the right side of any comment to respond one-by-one.
- Get More Context: Click any comment to jump straight into the full discussion thread before you reply.
Scheduled Posts
Plan ahead and keep your community active even when you're offline. The Scheduled Posts tab lets you review, edit, reschedule, or delete upcoming posts before they go live. Use this feature to map out recurring prompts, announcements, or content drops.
Scheduled posts release according to the time zone set in your account settings. Double-check your settings before scheduling time-sensitive content.
Customize Community
The Customize Community tab lets you make your space feel like home. This tab allows you to update your community's visual identity and details to align with your brand.
What you can update
Logo and brand colors.
Community description.
Use this section to create a community experience that reflects your brand and feels welcoming to new members.
You can access Customize Community from the Community Management section in your sidebar.
Community Answers
The Community Answers tab helps you manage prompts and questions designed to encourage conversation and increase member participation.
You can use Community Answers to spark discussions, ask questions, and make it easier for members to engage with your community.
Export Member Emails
The Export Member Emails tab lets you download a CSV file of members who have opted into your email list. Exports may include member details such as name, email address, and opt-in date.
You can upload this file to your email service provider to add opted-in members to your mailing list. Export links are available for a limited time, so be sure to download your file once it’s ready.