The Community Management view in your Raptive Community is where you’ll find the tools you need to manage, customize, and grow your community.
On the web, you can access Community Management from the left navigation bar. In the mobile app, open the three-line menu to find it.
From this view, you can welcome new members, manage scheduled posts, customize your community, manage Community Answers, and export opted-in member emails.
Member First Content
The Member First Content tab collects first-time comments and posts from new members in one place, making it easier to welcome new people and respond to early engagement. This is especially helpful during launches or after major promotions, when many new members may join and participate at the same time.
How to use it
- Bulk Reactions: Use the checkboxes to select multiple comments, then choose a reaction from the top menu to "greet" a group all at once. The view shows only 10 at a time, but as soon as you bulk react, hit refresh, and you'll see the next 10 if there are more.
- Add in a Personal Touch: Use the Reply arrow to jump in with a quick note. Once you reply, that comment is automatically removed from the list so you can stay organized. Click any comment to jump directly into the full discussion thread if you need more context.
- Prefer a personal touch? Use the reaction icons on the right to react individually
- You can also reply directly from this page using the Reply arrow. Once you reply, that comment is removed from the list
Scheduled Posts
The Scheduled Posts tab lets you view and manage posts you’ve scheduled in advance. From here, you can edit, reschedule, or delete posts before they go live.
Scheduled posts are published in the time zone set in your account settings.
Customize Community
The Customize Community tab lets you update key branding and setup details for your community, including your logo, brand color, community description, and welcome video.
Use this section to create a community experience that aligns with your brand and feels welcoming to new members.
Community Answers
The Community Answers tab helps you manage prompts and questions designed to encourage conversation and increase member participation.
You can use Community Answers to spark discussions, ask questions, and make it easier for members to engage with your community.
Export Member Emails
The Export Member Emails tab lets you download a CSV file of members who have opted into your email list. Exports may include member details such as name, email address, and opt-in date.
You can upload this file to your email service provider to add opted-in members to your mailing list. Export links are available for a limited time, so be sure to download your file once it’s ready.